Frequently Asked Questions

1. What exactly does the Omnistar Affiliate program do?
   Omnistar Affiliate is one of many dynamic online applications developed by Omnistar Interactive. As an E-Business Application Service provider, Omnistar Interactive understands the need to be able to effectively and easy manage your affiliate program. The Omnistar Affiliate system provides users with an easy way to start an affiliate program without having any technical or HTML experience.
   
   
2. What if my users have cookies turned off? Will the affiliate software still work?
   Yes our software is setup to detect if users are not using cookies and tracking can be done based on the users IP. This process is automatic and does not require any setup.
   
   
   
3. Can I translate Omnistar Affiliate to another language?
   Yes, you can translate Omnistar Affiliate to any language. There is only one file to modify. You can even translate the MySql character easily with our product.
   
   
   
4. If I choose your hosted option, is your software and datacenter reliable, secure and confidential? Where is the Data Hosted?
   If you choose our hosted option, this means that we will host the software on our servers and you will not have to worry about backups and other technical issues. Some users choose our install option which allows you to totally host the software on your server. The details below apply only if you decide to go with the hosted option.
   
   We take all reasonable precautions to keep your information and data safe and secure. Our state-of-the-art redundant servers are hosted and professionally managed by Rackspace Managed Hosting, a recognized leader in high-end hosting.
   
   
5. I am a web designer, can I offer Omnistar Affiliate to my clients?
   Yes, Omnistar Affiliate can be 100% private labeled. You can add your logos to the admin panel and also remove any reference to Omnistar Affiliate. We even have an un-branded user guide that your clients can access.
   


6. How do I receive the product after my purchase?
   After you purchase Omnistar Affiliate you will immediate receive an email that will have a link to our software download area so you can immediately download the software.
   
   
   
7. Will my users have to download a special plug-in to use my product?
   No, all of Omnistar Interactive products are web-based and do not require any special plug-ins.
   


8. Do I need a dedicated server to install Omnistar Affiliate?
   No, you do not need a dedicate server and you can install Omnistar Affiliate on most shared hosting environments.
   
   
   
9. Can I import and export data between Omnistar Affiliate and other applications?
   Yes, Omnistar Affiliate allows you to import and export using CSV. Also there is an option to select your desired delimiter.
   
   
10. What are the system requirements for the Omnistar Affiliate program?
    Please visit our requirements page here.


11. How difficult is the installation of the Omnistar Affiliate program?
    The installation of Omnistar Affiliate is very easy. We provide a detailed step-by-step installation guide the details the whole process, however if you are having problems installing feel free to request a FREE INSTALLATION.


12. Does Omnistar Affiliate run on my web server or on my PC?
    The Omnistar Affiliate runs on your web server if you order the install version. To view the requirements for our install version visit our requirements page here. Once you install our software, you can access it from any web browser. If you order our hosted version, then you do not need to install any software. Once you order the hosted version, our technical team will install the software on our server and send you an email with the location where you can login.


13. Is a trial or demo version available?
    We have an online demo available that you can try here.


14. Does the product come with a 30-day money back guarantee?
    Yes, our product comes with a 30 Day Money Back Guarantee. Please visit our guarantee page for more information.


15. Is there a partner / reseller program for the Omnistar Affiliate program?
    Yes, Omnistar Affiliate has a partner reseller program. To request more information please fill out our contact form here.


16. Can Omnistar Affiliate be managed by a non-technical person?
    Yes, Omnistar Affiliate can be managed by anyone that simply has experience browsing the Internet. The web based administrative area is very user friendly and we also provide detailed documentation.


17. What type of support is offered with the product?
    Omnistar offers FREE 24-7 email and helpdesk support for the product. We also offer phone support by appointment only.


18. Can I add features to the Omnistar Affiliate?
    Yes, you can add additional features to our program if you are a developer because we offer full source code.


19. Is the user interface customizable?
    Yes, the user interface can be totally customized from the administrative area. You can browse in your own header and footer graphics or use HTML to match the look and feel of your current site. In addition, since the user pages are not encrypted, you can easily customize the user pages directly if you are a developer.


20. Can I install the program on multiple domain names?
    No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our contact form here. In addition, once you are a customer, you will receive a 10% discount off of future orders.


21. Does your software have the ability for me to give out links such as: www.domain.com/jonathanmckenzie
    Yes, Omnistar Affiliate comes with a built in link guard tool.