Frequently Asked Questions

1. I am a web designer, can I offer Omnistar Help Desk Software to my clients?
   Yes, Omnistar Help Desk Software can be 100% private labeled. You can add your logos to the admin panel and also remove any reference to Omnistar Help Desk Software. We even have an un-branded user guide that your clients can access.
   
   
2. What exactly does the Omnistar Help Desk Software program do?
   Omnistar's dynamic Help Desk Software support software solution gives you the ability to communicate with anyone coming to your web site in real time. It includes a built in helpdesk software component which gives you the ability to log every issue that comes into your organization and assign it to a support representative or department.
   
   
3. Can I translate Omnistar Help Desk Software to another language?
   Yes, you can translate Omnistar Help Desk Software to any language. There is only one file to modify. You can even translate the MySql character easily with our product
   
   
4. How do you set up Omnistar Help Desk Software to create new tickets from an email?
   Users can send an email to your pop account. The system has a function to automatically retrieve the email from the pop account and create a help desk ticket.

   
   
5. If I choose your hosted option, is your software and datacenter reliable, secure and confidential? Where is the Data Hosted?
   If you choose our hosted option, this means that we will host the software on our servers and you will not have to worry about backups and other technical issues. Some users choose our install option which allows you to totally host the software on your server. The details below apply only if you decide to go with the hosted option.
   
   We take all reasonable precautions to keep your information and data safe and secure. Our state-of-the-art redundant servers are hosted and professionally managed by Rackspace Managed Hosting, a recognized leader in high-end hosting.


6. Can I add new fields to the submit ticket area and collect additional information from users?
   Yes, you can add customized fields and collect additional information from your users.
   


7. How do I receive the product after my purchase?
   After you purchase our online help desk software, you will immediately receive an email that will have a link to our software download area so you can immediately download the software.
   


8. Will my users have to download a special plug-in to use my product?
   No, all of Omnistar Interactive's products are web-based and do not require any special plug-ins.
   


9. Do I need a dedicated server to install Omnistar Help Desk Software?
   No, you do not need a dedicate server and you can install Omnistar Help Desk Software on most shared hosting environments.
   


10. Can I import and export data between Omnistar Help Desk Software and other applications?
    Yes, Omnistar Help Desk Software allows you to import and export using CSV. Also there is an option to select your desired delimiter.
    


11. What are the system requirements for the Omnistar Help Desk Software program?
    Omnistar Help Desk Software is available as a download for you to install on your local web server or as a hosted solution. No matter which solution you choose your support staff and users can access all features from any web browser. If you are not sure if our software will work on your server then please contact us.
    


12. How difficult is the installation of the Omnistar Help Desk Software program?
    The installation of Omnistar Help Desk Software is very easy. We provide a detailed step-by-step installation guide that details the whole process, however if you are having problems installing feel free to request a FREE INSTALLATION.
    


13. Does the Help Desk Software run on a server or on my PC?
    The Omnistar Help Desk Software runs on your web server. Once you install our software, you can access it from any web browser.


14. Is a trial or demo version available?
    Yes, we have an online demo available that you can try.


15. Does the product come with a 30-day money back guarantee?
    Yes, our product comes with a 30 Day Money Back Guarantee. Please visit our guarantee page for more information.


16. Is there a partner / reseller program for the Omnistar Help Desk Software program?
    Yes, Omnistar Help Desk Software has a partner reseller program. To request more information please fill out our contact form here.


17. What type of support is offered with the product?
    Omnistar offers free email and helpdesk support. We also offer phone support by appointment only after you have submitted a ticket.


18. Can I add features to the Omnistar Help Desk Software?
    Yes, you can add additional features to our program if you are a developer because we offer full source code.


19. Is the user interface customizable?
    Yes, the user interface can be totally customized from the administrative area. You can browse in your own header and footer graphics or use HTML to match the look and feel of your current site.


20. Can I install the program on multiple domain names?
    No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our contact form here. In addition, once you are a customer, you will receive a 10% discount off future orders.


21. Can the support desk be setup so only registered users can submit tickets?
    Yes, you can set it up so only users with a login can submit tickets.
    
    
22. If I get the install version, can I have unlimited users?
    Yes you can have unlimited users.
    
    
23. Can we disable the Help Desk Software chat option?
    Yes it can be disabled.