Frequently Asked Questions

1. What exactly does the Omnistar Email Marketing Software program do?
   The Omnistar Email Marketing Software will allow you to create unlimited email lists and send unlimited number of emails to your mailing list. It was developed to give businesses and organizations the ability to effectively manage email list campaigns through a user friendly web interface.
   
   
2. Can I translate Omnistar Email Marketing Software to another language?
   Yes, you can translate Omnistar Email Marketing Software to any language. There is only one file to modify. You can even translate the MySql character easily with our product.


3. I am a web designer; can I offer Omnistar Email Marketing Software to my clients?
   Yes, Omnistar Email Marketing Software can be 100% private labeled. You can add your logos to the admin panel and also remove any reference to Omnistar Email Marketing Software. We even have an un-branded user guide that your clients can access.
   


4. Can I have custom fields like First Name, Last Name, and Address in the subscription forms I build?
   Yes, Omnistar Email Marketing Software has the capability to allow you to create unlimited customized fields including name, address, dates and more. To create customized fields simply click on "Add Field" from the Manage Email List section.
   


5. Is possible to create personalized emails i.e "Hi Mr. Name" or "Hi Ms. Name"?
   Yes, you can easily personalize your emails with any of the Customized Fields that you have created.
   


6. Can I automatically send out emails at some time interval after someone subscribes to my email list?
   Yes, this type of functionality is referred to as an Autoresponder. Omnistar Email Marketing Software allows unlimited autoresponders that can be setup once someone subscribed to your site.
   


7. Can I modify my copy of Omnistar Email Marketing Software?
   Sure. Omnistar Email Marketing Software comes with the complete PHP source code, so you can modify Omnistar Email Marketing Software to suit your requirements.
   


8. Is this installed on my web server?
   Yes, this product is installed directly on your web server, which means there are no monthly fees and no transaction fees. We offer free same day installs.
   


9. Do you offer un-branded user guides and PDFs?
   Yes, there are many web developers that private label our software, therefore, we provide un-branded user guides and PDFs.
   


10. Do I need a dedicated server to run this product?
    No. Omnistar Email Marketing Software does not require a dedicated server. Omnistar Email Marketing Software can run on a dedicated or shared server, but most users run the software from a shared server.
    


11. Do I need root access to install this product?
    No, you do not need root access to install Omnistar Email Marketing Software. You just need FTP access. Omnistar Email Marketing Software can install the software for you. We have a same day install guarantee.
    


12. How do I receive the product after my purchase?
    After you purchase Omnistar Email Marketing Software you will immediately receive an email that will have a link to our software download area so you can immediately download the software.
    


13. Will my users have to download a special plug-in to use my product?
    No, all of Omnistar Interactive products are web-based and do not require any special plug-ins.
    


14. Can I import and export data between Omnistar Email Marketing Software and other applications?
    Yes, Omnistar Email Marketing Software allows you to import and export using CSV. Also there is an option to select your desired delimiter.
    


15. Can I setup Omnistar Email Marketing Software for multiple mailing list?
    Yes, Omnistar Email Marketing Software can be setup for unlimited email list.
    
    
16. Can I send attachments with Omnistar Email Marketing Software?
    Yes, you can send attachments with our Email Marketing Software program. You can easily set this up when you add a campaign.
    
    
17. How many emails can Omnistar Email Marketing Software send per minute?
    This depends on your mail server configuration. When testing only 1,000 emails Omnistar Email Marketing Software sent 1,000 emails in less then one minute. Omnistar Email Marketing Software has been tested with 250,000 emails.
    


18. How difficult is the installation of the Omnistar Email Marketing Software program?
    The installation of Omnistar Email Marketing Software is very easy. We provide a detailed step-by-step installation guide that details the whole process; however, if you are having problems installing feel free to request a FREE INSTALLATION.



19. Does the Email Marketing Software run on a server or on my PC?
    The Omnistar Email Marketing Software runs on your web server. Once you install our software, you can access it from any web browser.


20. Is a trial or demo version available?
    We have an online demo available that you can try here.


21. Does the product come with a 30-day money back guarantee?
    Yes, our product comes with a 30 Day Money Back Guarantee. Please visit our guarantee page for more information.


22. Is there a partner / reseller program for the Omnistar Email Marketing Software program?
    Yes, Omnistar Email Marketing Software has a partner reseller program. To request more information please fill out our contact form here.


23. What type of support is offered with the product?
    Omnistar offers free email and helpdesk support. We also offer phone support by appointment only after you have submitted a ticket.


24. Is the user interface customizable?
    Yes, the user interface can be totally customized from the administrative area. You can browse in your own header and footer graphics or use HTML to match the look and feel of your current site.


25. Can I install the program on multiple domain names?
    No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our contact form here.
    
    
26. Can your software filter duplicate emails?
    By default the software is set up so that you cannot have duplicate emails.
    
    
27. Is it possible to send out a complete web page that I have created? Will it still track links and statistics?
    Yes there is an option to send complex web pages that you have designed and the software will still automatically track links and statistics.
    
    
28. Can I add a delay between emails?
    Yes, our Email Marketing Software program lets you add a delay between emails.